Immediate help — 24/7
You are not alone.
These lines are available around the clock. No appointment. No waiting.
When to reach out
You do not need to be falling apart to reach out.
This is for the calls that stay in your head, the ones that hit different, or the stress that keeps building after the shift ends.
- ●Calls involving children or severe injury
- ●Line of duty death, suicide, or serious injury
- ●Incidents involving someone you know
- ●Any call that feels off and won't leave you alone
Trust & confidentiality
Yes — you can confide in trained peers from your own department.
This support model is built around responders speaking with responders who understand the job, the culture, and what a bad call can do after the sirens stop.
Talking to CISM is not the same as reporting to the department.
CISM Peer Support Team
Reach out to anyone on this team.
Every member is trained to listen with full discretion. They will hear you out and connect you to the right resource — one-on-one, chaplain, clinician, debriefing, or whatever fits best.
🛡
By accepting a position on the CISM Peer Support Team, every person whose name appears here has agreed to uphold all CISM confidentiality obligations. That commitment is in effect the moment their name goes on this page.
Peer Support Members
Nicholas Cantillo
Peer Support · Shift B
Christian Chavez
Peer Support · Shift D
Ryan Escobar
Peer Support · Shift C
David Fernandez
Peer Support · Shift B
Bryan Layton
Peer Support · Shift B
Luisa Londono
Peer Support · Shift A
Sergio Martinez
Peer Support · Shift D
Claudio Navas
Peer Support · Shift D
Anthony Prol
Peer Support · Shift A
Miles Rico
Peer Support · Shift C
Roland Sanchez
Peer Support · Shift B
Michael Sica
Peer Support · Shift D
Carlos Vinuela
Peer Support · Shift C
Victor White
Peer Support · Shift D
Julian Bernal
Peer Support · Shift D
Aracely Polo
Peer Support · Shift D
Jairo Talavera
Peer Support · Shift B
Peer Chaplains
Erica Sommer
Peer Chaplain
Father Roberto Cid
Peer Chaplain
K9 Therapy Support
Samantha
K9 Therapy Support
Can't reach the team directly?
Request CISM via PSCU / Dispatch
Say: "Request CISM support." — they will make contact.
What happens next
Simple. Quiet. No drama.
- 1A trained peer listens — no agenda, no report, no pressure.
- 2Together you figure out what kind of support fits: one-on-one, small group, chaplain, clinician.
- 3The peer connects you to that resource — you do not have to navigate it alone.
Available
One-on-one, defusing, debriefing, follow-up, referral
Important
No judgment. No pressure. Participation is voluntary.
Confidentiality
What you say stays protected.
- ✓Not part of discipline
- ✓Not a performance review
- ✓Not a quality assurance meeting
- ✓Protected within the peer support setting
Confidentiality only breaks in a few situations.
- !Risk of harm to yourself
- !Risk of harm to someone else
- !Suspected child abuse or elder abuse
Watch for signs
Reach out early.
You do not need to wait until things are bad. Early support is usually the strongest move.
- ●Trouble sleeping or shutting your mind off
- ●Replaying the call or getting stuck on details
- ●Feeling numb, detached, angry, or short-fused
- ●Drinking more or isolating more than usual
Support options
More than one kind of help is available.
1-on-1 Peer
Fastest and most common path
Defusing
Small-group support soon after a hard call
Debriefing
Structured support with a clinician when appropriate
Additional
Chaplain, canine team, clinician, full referral network — see below
Licensed referral network
Programs built for first responders.
These programs are specifically designed or designated for first responders — not general public programs adapted for you. Your CISM peer can connect you, or you can call directly.
Miami-Dade / Broward licensed therapists.
Florida licensed clinicians with experience in individual, group, couples, and family treatment. All listed below serve the Miami-Dade / Broward area.
Individual · Group · Couples · Family
Online & digital resources.
Free tools and programs available anytime — for you and your household.
FREE Virtual & In-Person Counseling
United Healthcare App — mental health resources, counseling support, and wellness tools available to City of Miami Beach employees.
Full Licensed Clinician Network
45 Florida licensed clinicians across SE Florida — organized by city, with specialty tags for addiction, crisis, and family support. Curated by the Florida Firefighters Safety & Health Collaborative.
Children, family & specialty resources.
For personnel whose families need support, or when a referral requires specialty services.
24/7
Available
100%
Confidential
0
Judgment
This job is heavy. You do not have to carry it alone.
Built for responders who need a direct, trustworthy first step. Scan it. Save it. Share it with the person who says they're fine but probably isn't.